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FAQ

 

 
                            How Can I Place An Order?
 
Orders can be placed by  telephone: +1 (716) 759-6339 or toll-free in the U.S. at (888) 820-0970
·      fax: +1 (716) 759-2388
·      mail: Medical Acoustics, 9700 Main Street, Clarence, NY, 14031. 
 
 
What Forms of Payment Do You Accept?
 
  • Credit Card – Discover, Visa, Master Card
  • Personal Check
  • Money Order
  • Cashiers Check
  • Cash
  • Bank Wire Transfers – please call for details
  • Travelers Checks
 
Please take note that any of the above payment methods may result in your bank assessing additional fees. You are responsible for those charges.
 
 
Is My Order And Personal Information Secure?
 
Yes. Your security is our first priority. We have a secure website for you to transmit your payment/banking information. All personal information is to better serve you. Your information will not be sold or distributed to third parties.
  • Please refer to our privacy policy for additional information
 
 
Prescriptions
The FDA requires that all orders in the United States require a prescription from your healthcare provider. 
  • “Unlimited” or “Lifetime” or “99 months”  prescriptions are good for subsequent orders indefinitely. Without this designation, you will need a prescription when re-ordering the Lung Flute. 
  • If a prescription notes an expiration date, it is valid through the listed date.
  • If there are any questions in regard to the validity of your prescription, we would be glad to review your prescription.
 
 
 
 
How Do I Send You A Prescription?
 
In order to purchase a Therapeutic Lung Flute, a prescription is required. Prescriptions can be sent by you or your physician by fax to (716) 759-2388, email to prescription@medicalacoustics.com or mail to Medical Acoustics,9700 Main Street, Clarence, NY 14031
 
 
Who Can Write Me A Prescription
 
The following medical prescriptions are acceptable:
-         Primary Care Physician
-         Internist
-         Sleep Physician
-         Nurse Practitioner
-         Doctor of Osteopathy
-         Physician’s Assistant
-         Dentist
 
 
Shipping Timeline?
 
Within 3-5 business days from receipt of both a prescription and payment, your order will be processed and your package delivered via standard first class regular mail which typically takes 5-7 days depending on your location. International orders, please allow up to six weeks for delivery. Upon request, expedited shipment methods are available.
 
Do You Accept Medicare/Medicaid/Private Insurance?
 
You may file a claim for reimbursement from Medicare/Medicaid or your private insurer. Learn more about how to file for insurance reimbursement. 
 
 
Will You Ship to My Country?
 
Currently, we are able to ship to:
  • The United States of America (with a prescription)
  • Canada
  • 30 Member Countries of the European Union
  • Philippines (via our local distributor)